****ty ***** department

I have been a long standing customer of Absa and I'm very much disappointed with this ****ty service that I've been getting from them

On the 30th of September a *****ulent transaction was made on my account and I immediately called the ***** department

The guy I spoke to told me to write an email to the disputes department

I then sent the email and they told me it will take 3 to 5 working days

I called up the Friday 4th September and asked for an update

The girl from ***** department then told me that a ***** case should have been opened and that I now have to wait 10 to 15 working days

This is very much disappointing coz the 1st time I called up the money was still pending and now I have to wait to get my very own money back

Absa are so quick to call you up to chase bank charges but when it actually comes to assisting comes get their own money back they take their own sweet time

I will certainly put in any money into my account again