Two years and still no joy with ABSA.

I paid off my credit card on 27-08-2020 and received the letter from the law firm stating it all paid up. Until today 21-02-2022 I am still trying to remove this off my name. It shows active on my credit status. It even draws interest. It shows I am 9milj % over my expenditure. I have made hundreds of calls to Absa. I have sent numerous mails to ***. I have even laid complaints get reference numbers but still no joy or any feedback. I went into Absa Durbanville today and quickly this lady says ...sir email ***... Lol bureau I think might be spelt like this. Well dear Absa I got told today before the end of today I will receive a call.. I am still waiting maybe the person is still working ..... seriously. Absa please tell me may I post all correspondence. Even the screen shots of screen when the lady says ...please sir hold on I am just gonna call my supervisor....15min 20min 18min must I carry on ????? It will be a longgggggggg message this. I will stop here for now. ABSA CAN SOMEONE PLEASE GET HOLD OF ME. I WANT THIS SORTED BY FRIDAY. WONDER IF CARTE BLANCHE OR FACEBOOK WOULD LIKE TO CONTACT ME? I HAVE EVERY MAIL EVERY PHONE CALL MY REFERENCE NUMBERS. I am really so disappointed.