Two attempts to get a credit card and now waiting more than a month with no feedback

I app**** for a credit card the 19th of August for a credit card at the Lambton branch and the lady that helped me told me absa will phone me within 2 days, no one phoned me at all and i went back to the branch on the 26th of August to find out what is happening. When i came there they could not find my application on the system and it somehow got "lost".

They then opened a new application. Again told me that they would phone me within 2 days, and of course no one phoned me. i went back to the branch the 9th of September. And they told me that my card is on the way and it will arrive this week.

The week came and gone. On Friday the 15th of September i received a call from absa stating there has been an error on my application and I need to provide some extra information for them to approve my credit application. She then asked for my id number and before I could give it to her she hanged up the phone.

So they never even got to my application in more than 3 week. This is unacceptable. ABSA if I do not get my credit card before 23rd of September i will go to FNB.