SK
Shego K
1 reviews | Active since Jan 2014
27 May 2020, 15:38
Twitter Complaint | CEO COMPLAINT
Eversince I've been waiting for absa to call me. I tweeted (dm) you so many times and still no call. I am lodging a complaint and I requesting that you call me! The person who rep**** to me on the Twitter app is now ignoring me. WHERE IS YOUR CUSTOMER SERVICE ?
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Replies (3)0
Replies (3)
Absa's replyOfficial
27 May 2020, 16:05Dear Shego, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next 24hours. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply27 May 2020, 16:05
Official
Dear Shego, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next 24hours. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
SK
Shego K's updateReviewer Update
28 May 2020, 12:59Please note, I did receive a call. However I have follow up questions, please call me to explain or send me an email, please also note going to the branch is NOT an option.
1. Please send me my monthly loan statements via email from the start of the loan till today. I have not received a single statement till date.
2. Please advise if I manage to pay R130 000 what is the estimated repayment of next month (June) I DO know you can't give me an exact amount, however I am sure it's not the 1st time you see an account like mine. What I am trying to ask you is If I pay R130 000 today. I will be left with plus minus R10 000 at the current interest, please help me recalculate how much I will owe you.
3. I WILL NOT BE ABLE TO VISIT THE BRANCH.
I want to pay this loan asap.
1. Please send me my monthly loan statements via email from the start of the loan till today. I have not received a single statement till date.
2. Please advise if I manage to pay R130 000 what is the estimated repayment of next month (June) I DO know you can't give me an exact amount, however I am sure it's not the 1st time you see an account like mine. What I am trying to ask you is If I pay R130 000 today. I will be left with plus minus R10 000 at the current interest, please help me recalculate how much I will owe you.
3. I WILL NOT BE ABLE TO VISIT THE BRANCH.
I want to pay this loan asap.
SK
Shego K's update28 May 2020, 12:59
Reviewer Update
Please note, I did receive a call. However I have follow up questions, please call me to explain or send me an email, please also note going to the branch is NOT an option.
1. Please send me my monthly loan statements via email from the start of the loan till today. I have not received a single statement till date.
2. Please advise if I manage to pay R130 000 what is the estimated repayment of next month (June) I DO know you can't give me an exact amount, however I am sure it's not the 1st time you see an account like mine. What I am trying to ask you is If I pay R130 000 today. I will be left with plus minus R10 000 at the current interest, please help me recalculate how much I will owe you.
3. I WILL NOT BE ABLE TO VISIT THE BRANCH.
I want to pay this loan asap.
1. Please send me my monthly loan statements via email from the start of the loan till today. I have not received a single statement till date.
2. Please advise if I manage to pay R130 000 what is the estimated repayment of next month (June) I DO know you can't give me an exact amount, however I am sure it's not the 1st time you see an account like mine. What I am trying to ask you is If I pay R130 000 today. I will be left with plus minus R10 000 at the current interest, please help me recalculate how much I will owe you.
3. I WILL NOT BE ABLE TO VISIT THE BRANCH.
I want to pay this loan asap.
SK
Shego K's updateReviewer Update
28 May 2020, 16:40I am still waiting for your call????????????
Tjo this bank???????
I wonder if I am the only customer you treat like this??? ***
Tjo this bank???????
I wonder if I am the only customer you treat like this??? ***
SK
Shego K's update28 May 2020, 16:40
Reviewer Update
I am still waiting for your call????????????
Tjo this bank???????
I wonder if I am the only customer you treat like this??? ***
Tjo this bank???????
I wonder if I am the only customer you treat like this??? ***