Turnaround times are pathetic

<p>I app**** for a credit card last week online as well as via email. I spoke to a lady who walked me through the acceptance of the contract presented to me via the telephone. I then received a copy via email which I signed and returned with proof of address, Bank statements and a copy of my I.D. I have now sent these documents three times and have had no feedback. Last I heard all documents had been received and all that they needed to do was verify my income which has been provided. Can I please know what's happening so that I can either go to another bank or get my card. I received an email which I have attached to this complaint. I responded with all my documents again! Please can someone assist me.</p>