CW
Charne W
1 reviews | Active since Apr 2019
07 Oct 2024, 11:23
Turn around times needs work!
I app**** for PL as i had an emergency, did everything in the app its been a week and not one person contacted me. I called in today to check the status and they still assessing it. A whole week later. I app**** at my own Bank last week and they money was paid in the same day. Definitely staying with the bank im currently using. Bye!
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Absa's replyOfficial
07 Oct 2024, 11:58Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2C-***2C-***2C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply07 Oct 2024, 11:58
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2C-***2C-***2C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,