TTMS platinum *****

The response has been very disappointing . I am now supposed to hire a private investigator to find out who the company *****ing my money via unauthorized debit orders is so that I can instruct that company to stop. What is suspicious is all approved Debit orders i have approved appear on my online banking profile except this ********** one. If anyone knows who this company is it is ABSA because I am not the first client to lodge this complaint about this company targeting ABSA account holders. I call their telephone banking and spend 20 minutes being moved around from one agent to the other only to be told that it is my fault that I am getting robed. Below is one of ABSA's response. Dear Valued Absa Customer Thank you for your email. Kindly be advised that for security reasons we cannot cancel debit orders via email instruction. All internal (Absa) debit orders have to be cancelled at an Absa branch, with positive identification. If it is an external (third party) debit order, you need to cancel it in writing with the third party concerned. They need to remove it from their Magtape that they send through to the banks. Your Absa branch can place a temporary stop on the debit order for 6 months. However, if the third party changes the amount or reference number that is reflected on your statement, the debit order will be re-instated and deducted from your account. It is advisable to cancel the debit order with the third party. Your Absa branch will be able to reverse the transaction within the first 4 days after the money was deducted from your account. To request the reversal, kindly visit your nearest Absa branch with positive identification to complete the necessary documents so that they can reverse the transaction. Alternatively, if you are registered for Absa Telephone Banking, you can contact them on 08 ********** 0 or +27 11 ********** to request the reversal of the debit order. However, if you are not in South Africa and you have someone in the country with power of attorney on your account, they can visit an Absa branch with positive identification and have the necessary debit orders cancelled on your behalf. If you require any other assistance or information, please email us again at ********** Regards Complaint Resolution Suite

Issue HAS NOT been resolved. I have been told that I need to get in touch with TTMS platinum that is been making ******* debits to request them to pay me my money back. ABSA client support has rushed to close the matter despite it not being resolved . See email from ABSA BELOW We refer to your complaint posted on Twitter with regards to the unauthorized debit order. Our Investigation We escalated this matter to the relevant business unit to assist and sincerely apologize for any inconvenience caused. In response they’ve advised that you have been contacted and debit orders reversed. In Conclusion We thank you for bringing this matter to our attention and giving me the opportunity to assist. In light of the above I will be closing complaint accordingly as addressed.