Tshirelotso Bad client services

I HAVE APP**** FOR A LOAN ON THE 30th spoke to some young man by the name of Wandile he then gave me a reference number which is *** and also asked me to send my documents to *** which I did send on the 1st of October and received a case number which is C-***0. on Monday the 3rd I called in to find out if my documents have been received with no luck.

I kept calling and calling the whole week speaking to rude people that I did not even want to remember their names. on Thursday I spoke to Kgomolemo who checked for me patiently so and advised that she will send the information to the person who my loan application has been assigned to.

I then called on Monday and spoke to some nice lady also who told me that Tshireletso will contact me as soon as possible. today is the 12 October and I still have not yet received a call from Tshireletso, which I strongly doubt that I still want to work with her.

please get me someone who understands the client better and willing to be the bank messenger at their best.

ooh and yesterday I received a new reference number *** and case number. thank you