Trying to pull the wool over my eyes

In January this year I noticed a new charge of R25 for a so called \Credit Facility Fee\" on my monthly Credit Card Statement. I lodged a telephonic objection to this unilateral amount being added to my account. In response I received an email from Elmarie Davis of Absa's Complaints Managements Centre (***) trying to justify the charge and claiming that I had been notified of the new charge on my December and January statements, which was not the case. The conclusion however was that the charge would be waived in future - no conditions attached.<br> To my utter amazement, the March and April statements still reflected the charge, but included a credit \"Promotional discount fee\"for the same amount, which I understand will fall away after 6 months.<br> I expect Absa to refund me the months that it has already taken the charge and the stick to their commitment to waive the charge permanently. <br> It would be interesting to know the collective amount that Absa has made from unsuspecting customers via this underhanded process."