1 reviews | Active since Oct 2016

06 Jul 2017, 09:35

Trying to open a savings account online

<p>I have been trying to open a transactional savings account online since the 29.6.2017. Todate nothing has happened despite me makeing a call. Whats going on ......Please see my correspondence below .</p> <p>Good afternoon,</p> <p> </p> <p>Was this e mail passed onto Farouk as he said he would call me back and I am still waiting. I app**** for this account last week Thursday 29.6.2017 and was told that I would be contacted within 48 hours , what is going on ?</p> <p> </p> <p>Regards,</p> <p> </p> <p>Alan Dean</p> <p>Cell 082 ********** </p> <p>Landline 031 ********** ( home )</p> <p> 031 ********** ( work )</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>-----Original Message-----</p> <p>From: Alan Dean ********** <p>Sent: 05 July 2017 11:02 AM</p> <p>To: ********** ********** <p>Cc: ********** ********** <p>Subject: FW: ID 600 ********** 087 A W Dean</p> <p> </p> <p>Good morning Farouk ( urgent please )</p> <p> </p> <p>I refer to our discussion of this morning and attached my required documents.</p> <p> </p> <p>Kindly see in the e mail that the e mail states send to ********** and not ********** <p> </p> <p>I await your reply.</p> <p> </p> <p> </p> <p>Regards,</p> <p> </p> <p>Alan Dean</p> <p>Cell 082 ********** </p> <p>Landline 031 ********** ( home )</p> <p> 031 ********** ( work )</p> <p> </p> <p> </p> <p> </p> <p>-----Original Message-----</p> <p>From: Alan Dean ********** <p>Sent: 29 June 2017 01:54 PM</p> <p>To: ********** ********** <p>Subject: ID 600 ********** 087 A W Dean</p> <p> </p> <p>Good afternoon,</p> <p> </p> <p>Documentation as requested.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Alan Dean</p> <p>Cell 082 ********** </p> <p>Landline 031 ********** ( home )</p> <p> 031 ********** ( work )</p> <p> </p> <p> </p> <p> </p> <p>-----Original Message-----</p> <p>From: ********** ********** <p>Sent: 29 June 2017 12:55 PM</p> <p>To: ********** <p>Subject: Confirmation-Application Received</p> <p> </p> <p>Dear Alan Walter</p> <p> </p> <p>Thank you for your application.</p> <p> </p> <p>Thank you for showing interest in one of Absa's Transactional savings products. One of our consultants will contact you within 48 hours to process your application.</p> <p>Please remember to take a look at the product terms and conditions attached to this email.</p> <p> </p> <p>To ensure a quick and smooth process please email the following documentation to ********** and use your ID number as your reference.</p> <p> </p> <p>Proof of identity</p> <p>-Your green bar-coded ID document</p> <p> </p> <p>Proof of Residential Address (not older than 3 months), for example:</p> <p>-Utility bill</p> <p>-Lease or rent agreement</p> <p>-Telkom statements, etc.</p> <p> </p> <p>Please contact us on ***or email us at ********** with any queries regarding your application.</p> <p>You may complete another application form online : https://e.absa.co.za/osf/osf.jsp</p> <p> </p> <p>Yours Sincerely,</p> <p>Absa</p> <p> </p> <p> </p> <p> </p> <p>This e-mail contains official information from Absa and is intended for use by the addressee only.</p> <p> </p> <p>There are some minimum requirements needed before you will be able to view PDF</p> <p>attachments:</p> <p> </p> <p> - You require specific software on your computer capable of reading PDF files.</p> <p> - In the unlikely event that you do not have such software, you can download</p> <p> Adobe Acrobat Reader from www.adobe.com free of charge.</p> <p> - If there is no attachment to this e-mail, speak to your network/e-mail administrator,</p> <p> Internet Service Provider or computer support technician to assist you in</p> <p> resolving possible restrictions in receiving PDF attachments.</p> <p> </p> <p> </p> <p>Important Notice: Important restrictions, qualifications and disclaimers ("the Disclaimer") apply to this e-mail. To read this click on the following address: http://www.absa.co.za/disclaimer</p> <p> </p> <p> The Disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer.</p> <p> </p> <p>I await some sort of answer if its not too much trouble!</p> <p> </p> <p>Regards,</p> <p> </p> <p>Alan Dean</p>

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Replies (1)
Absa
Absa's reply06 Jul 2017, 11:27
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette