Trying to get information out of ABSA

<p>On the 29 March I sepnt 45 min and spoke to 13 people on the phone and I still do not have an answer.I was told by the last caller that I can not speak to a supervisor as non is available.</p> <p>ABSA offers to it's platinum card holders the following , according to the web site:</p> <p>"4 free domestic and 2 free international lounge entries every month*<br />Get up to 43% discount on the normal walk-in rate should you not meet the qualifying criteria<br />Secondary Platinum Credit Card holders can also benefit from the allocated free lounge visits.<br />Your guests also get a discounted rate<br />Refreshments, newspapers, periodicals, food and beverages are available<br />Lounges are open 7 days a week (this may change without prior notice)<br />International and Domestic Departure Lounges are situated in all the major South African Airports of Johannesburg, Cape Town, Durban, Bloemfontein, Port Elizabeth, George, East London and Lanseria *"</p> <p> </p> <p> </p> <p>I have been using this service for a number of years using my platinum card.</p> <p>I called to find out if when next traveling I could take my kids in with me and how much it would cost?</p> <p>Surely if a service is offered there is someone that can answer a simple query like this!!!!</p>