Trying to get feedback

Hi,

Thank you to your rep who called me but I still do not have an answer.
A manager just told me that any cancellations need a completed form to be submitted.
I submitted cancellation weeks ago, only to get a form I needed to complete today only after countless phone calls and emails, none of which your agents could help me with!

Brandon has advised that they are reviewing the cancellation. I need this canceled ASAP.
This needed to be reviewed weeks ago when I sent in the cancellation.

This needs to be off my debit order before I get billed on the 1st.

Hi,
How do you put on an out of office and refer people to someone else when that person is on leave?
“Good Day, Thank you for your email.I am currently out of the office with no access to email. I will respond to all emails upon my return. RegardsZamambo“
This is enough to further frustrate a customer who is already frustrated.
Can someone who is working please get back to me asap!
Why is this so difficult for you guys to cancel something when I have notice weeks back?

Just got the email.

Thank you for the update.

Defnitely could have avoided the credit if someone processed this when I sent in the cancellation . Bit of an inconvenience that this still needs to be debited from my account but I appreciate you resolving this.

Thanks to Nomsa for calling me and giving me an update.

Really bad that this was escalated to management and not one manager called to apologise for the inconvenience before they went on leave but none the less, thank you

Hi ,

Hope you are well.
Can I please get Nomsa to assist with my query.
She should know what it’s about.

Thank you

Hi Nomsa,
I hope you are well.
It’s been 48 hours and a bit and no refund and the policy is still showing on my debit order.
Can you please advise?
Thank you

Hi,

Can I please get feedback?

Thanks

Can I get a callback today still?
Thank you

Hi Nomsa,
I hope you are well.
I don’t know how to feel.
If it was me missing a payment, ABSA would be all over my ass to make a payment but it is now more than a month that I have been trying to resolve and close this query.
I would like my money in my account today please.

According to the mail below this was processed last week Thursday…

“My apology for not giving you feedback yesterday. I have received confirmation that they have processed the amount into your account. It will reflect anytime from now, on our side the SLA is 48 working hours but since it is absa to absa it might reflect sooner“

It’s many days later, please advise when this will be finalised.

Can someone please tell me what’s going on or get a manager to call me. I asked how long this will take and no response. Why must I follow up when you guys are constantly messing up

Hi,
This is very concerning.

I have probably chatted to more than 10 people and no one can get this right.
You telling me my account is being debitted for R1.5k and aftercountless people confirmed the life policy is cancelled.
I have been asking over and over what amount will be debited without the life policy.
I’m getting different stories.
I keep asking for my home loan debit to be updated so I only see the home loan total and not the home loan and life policy.
I can’t believe I’m still asking for the same thing after a month.
If the same amount comes off I’m taking legal action. I will reverse the debit and then someone can actually call me to sort this **** out.
Any managers and Nomsa can you please inform the home loans department about my query. I am honestly tired of saying the same thing