Trying to get customer service from Absa is like finding a needle in a haystack!

I have emailed and emailed and tried to get in contact with anyone to get assistance and now I am at my wits end. Trying to get through to customer service is like hard lockdown nobody answers , or you are transferred and the next person puts the phone down. I have a Debit Order that has been going off my account and I have asked and asked for the bank to assist me to stop it and reverse my funds as the company that debits my account is just as bad at customer service. Because its a POS debit I have been transferred from pillar to post and again now for the 4th month I have been debited. Is anyone going to assist me or how much higher do I need to take my complaint? My first complaint was on the 24.03.2022 then 06.05.2022 then 15.06.2022 then 17.06.2022 and today.