Trying to followup on my Home loan request

I've been trying to get a hold of the lady, Ipeleng, that is processing my homeloan request since yesterday morning. I've emailed her twice yesterday and tried phoning her on the number supp**** in her email signature. I've not received any call backs or emails from her. I've spoken to your call centre regarding the homeloan and have been told only Ipeleng can move the process forward. Can someone please contact me regarding this, I've include my reference number.