trying to con me out of saying that policy wasnt in place

Mrs yvonne barnard re absa life insurance i have sent the ombudsman a reply to your email today and i am sorry to say but can you please send me a copy of the letter i am supposed to have sent you to cancel this policy because as far as i am concerned i never sent you one and to cancel its a requirement that i cancel it in writing and i didnt also by law you are not supposed to sell life insurance to disabled people and i have been classified as one for years but no one bothered to check the debt review i went with has proof that you asked for the life insurance to be included in that policy and when it changed over the same should have app**** therefore you are to blame not me as i never cancelled and you never bothered to check that the policy was still in place