Trying to cancel my credit card at Absa proving difficult

I sent two messages around 14 September 2022 to cancel my credit card. I dont use this card and Absa charges me R92 bank charges for an account I dont use. This morning I get a call from an Absa person asking if I want to increase my credit limit. Wow and this is after I asked to have the card canceled. I phoned and after about 22 min the person said the card is now canceled. Said I would receive an sms and email. Did not receive any of that. At Absa, we are committed to giving you exceptional service. This is what the message says when they reply. What you mean to say is exeptional and constant terrible and expensive service!!!