LB
Ludi B

1 reviews | Active since Sept 2011

13 Jun 2015, 09:39

Trying to apply for a business account

Today I tried to open a business account. The consultant told us that we cannot open a business account, we have to phone to make an appointment with the Nelspruit Branch and then open it during the week. We are all busy during the week, we cannot just pop in and spend 2-3 hours in a bank during work hours to try and open a bank account. Upon my statement that I think we should rather open it with FNB then, the consultant just responded with an OKAY. Does ABSA not want business anymore?<br> I then told her that when I had to open a business accoutn with them in the past they also told me to trade for 6 months on my personal account before they would concider it and that she should tell the branch manager that I think their customer service is worthless she responded with attituted and said: I tried to help you. She did not. She passed the buck to Nelspruit and to a time that is convenient for ABSA bank. Not for the customer. Nice going ABSA. After nearly 30 years of banking with you I seriously wonder if I still want to do business with any bank.

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Replies (1)
Absa
Absa's reply15 Jun 2015, 12:23
Official
Hello ludibotha,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd