Trying for almost 2 years to close bank account - ABSA

Item: Absa
Rating: 1
Author: Muller W

I closed my ABSA bank account in November 2021 and for many months tried to get this account sorted. Now I get phone calls and emails from lawyers threating me that if I don't pay the "accumulated service fees", they will sue me in court. How come service fees still accumulate after one in writing close the account.? Just had another call from one of their "AGENTS" BAD BAD BAD

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Replies (2)

Absa's replyOfficial

27 Feb 2023, 09:16

Dear Muller Wehmeyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw

Absa's reply27 Feb 2023, 09:16

Official

Absa's replyOfficial

28 Feb 2023, 15:47

Dear Muller Wehmeyer

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***9.

Kindly provide our office with your account or ID number by close of business 01 March 2023, to ensure effective investigation and feedback.

Kind regards,Group Customer CareRezona Louw

Absa's reply28 Feb 2023, 15:47

Official