Try to open 2 new accounts with ABSA. Business as well as for a minor. What an ordeal.

Hello Dolly, ABSA has now driven me to this point. Where I was just annoyed and decided not to go with them, issue resolved, moving on, I am now so P'd off and am now making use of SM to share my experience. A 5 to 6 week ordeal to just open 2 accounts. All started when I wanted to open a new business account as well as a bank account for my son, a minor. Somewhere at the end of June this year I was looking at various banks for my new business. I went onto Google and contacted ABSA, on their general enquiries'e-mail address to get more information. 2 weeks later still no reply. So 16 July I decided to drive to the ABSA nearest to me, Irene Village Mall. Just to hear they don’t do business accounts I have to go to Centurion Mall. Fine, I drove to Centurion and went to ABSA in the Banking Mall area. Just to hear they don't do business accounts, I have to go to their outside branch. By that time I have no tried 3x to make contact with someone with no positive results. So on the same day, I posted on their ABSA FB page a direct message that I was rating ABSA on that day the WORST bank ever. Very annoyed. They responded very quickly to my message, very apologetic, asking for my number to get one of their consultants to phone me. I did so the next day the 17th and on the 18th someone texted me asking for more details. So by the 19th a consultant did contact me, per phone. We did discuss the business account options, my son's account and he forwarded me the details per e-mail. I studied the information over the weekend and responded back to the person on the Monday with 3 more questions which he did respond to on the same day. So I was again considering going with ABSA for these 2 accounts. Everybody deserves a 2nd change. I responded back on the 22nd still, that I would like to proceed and mentioned the account I want to go with. As he told me that should I decide to go ahead, let him know, then someone else will contact me as he was actually from the investment side, so I found his assistance even more helpful. However, by the 25th, still nobody has responded or contacted me to move forward now. Explaining what is required next. I forwarded another e-mail on the 25th to this person, enquiring about what now. But nothing. Then Monday 29th received a text message to contact a number regarding completion of savings account. I thought that might be my son's, as by now we have also forwarded all the documents required by ABSA to open his account. Although not a word after we forwarded the details. So I tried the number twice, but not an ABSA number. Some kind of assistance company. So I took to the DM option again, Monday the 29th, telling them I am not getting through on this number and I am now done with ABSA. I get a response , wait for iiiiitttt... "Hi there what is wrong" WTH??? Like I texted a girlfriend saying I'm feeling down today. My response to the message above was: Read my messages. It’s all there after all. Then I get they will escalate the matter further. So I told them no need I decided to go with Standard Bank. Standard Bank also provided details to me on these 2 new accounts immediately. Then I get: "Hi there, why are you going to another bank?" They just FN told me they will escalate the matter further then they ask me why I am going to another bank?! So I rep**** as service is non-existent with ABSA. I was thinking -As this is to open a new account, then there will be even less once they have me as a client. Their response, wait for it again: "Why are you saying it?" 5min ago you were escalating the matter further now you want to know why I don’t want to do business with you? Are you dumb? I got the impression there was a 12 year old on the other side having a good laugh and toying around. How childish and unprofessional is this. If this is serious matter to you, you will pick up the phone and get the info and resolve the matter ASAP. Not like 2 teenagers texting. Will never use ABSA. They are a joke