CT
Crisady T
1 reviews | Active since Feb 2020
07 Feb 2020, 12:22
TRUST TYRELL
IM A SINGLE MOTHER WHO'S LITTLE BOY HAS BEEN IN AN ACCIDENT.ROAD ACCIDENT FUND HAS PAID OUT AND THE MONEY IS IN A TRUSTFUND ACC...I HAVE BEEN TRYING TO GET RENT MONEY AS WE HAVE BEEN STAYING AT MY BROTHERS PLACE FOR SOME TIME NOW..ALMOST ONE WEEK NOW AND NO ONE IS ASSISTING ME, I SPOKE TO SIBONGAKONKE THE LADY WHO HANDLE THE TRUST SHE REQUESTED THE NECASSERY DOCUMENT WAS SENT ON THE 05/02/2002,AND STILL NO REPLY THIS MORNING I SENT EMAIL SHE REPLY BACK WITH THIS (48hrs) and for the processing of all requests (7 working days). Kindly note that our office still awaits the lease agreement,SHE INFORMED MY THAT CLAIM SUSPERVOR WILL CONTACT ME BUT SHE DONT NOT ASK ME CONTACT DETAIL.ABOUT 9 CLOCK THIS MORNING I PHONE ABSA BANK SPEAK TO LLADY BY THE NAME BLESSING AND STILL WAIT FOR THE MANAGER OF SUPERVISOR TO CALL MY BACK AND ALL I ASKED WAS R3500 FOR DESPOSIT TO MOVE IN
REGARD CRISADY THERON
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Replies (2)
Absa's replyOfficial
07 Feb 2020, 16:37Dear Crisady Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply07 Feb 2020, 16:37
Official
Dear Crisady Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's replyOfficial
11 Feb 2020, 11:48Dear Crisady Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I have been trying for days to make contact with you but without any success. I need the correct details/information in order to log a formal case and continue to assist you but your phone keeps on being engaged.
What is the name of the trust account, and more so the particulars of the staff members that you have mentioned on the complaint.
Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
What is the name of the trust account, and more so the particulars of the staff members that you have mentioned on the complaint.
Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply11 Feb 2020, 11:48
Official
Dear Crisady Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I have been trying for days to make contact with you but without any success. I need the correct details/information in order to log a formal case and continue to assist you but your phone keeps on being engaged.
What is the name of the trust account, and more so the particulars of the staff members that you have mentioned on the complaint.
Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
What is the name of the trust account, and more so the particulars of the staff members that you have mentioned on the complaint.
Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,