1 reviews | Active since Nov 2010
Truly has the worst service
<p>I have written a report before and got feedback from Nthabiseng, the solution provided has not fixed my problem to date! absa Technical Team has failed, Customer service has failed, Actionline has failed, I asked on their facebook page via inbox to whom can I escalate my matter; someone higher than actionline. I know it cannot be Maria but someone senior or should it be the ombudsman for distress? i know Absa has over a million customers but to be blatantly ignored like i do not matter as a customer, I app**** for a business account in March to date no account opened, cannot amend my online policy due to error, cannot apply for a loan online due to error, cannot load an Absa listed beneficiary due to error. I have dealt with Meagan Townsend, Theresia, and others. and not even one of them has ever rep**** to my emails after the usual standard response "apologies for the poor service we will investigate the matter". I am tired of your phonecalls of different people each asking what the problem is, as if it is a different problem each time,it still is the same problem dating back to March, my case reference was ********** . Such unprofessionalism, incompetence truly the worst bank. i may just be a number to you, but I'm sure there will be a bank that will value my business better. such agony I have never experieced blatant bad service, it is like no one is even trying.</p>
Theresa will get back to you
Theresa will get back to you
got a missed call on Tuesday, my business involves servicing customers throughout the day,I had said before that my preferred method of communocation is email. I hope Theresa will truly get back to me. she can respond to the email I sent to her over 3 weeks back.
got a missed call on Tuesday, my business involves servicing customers throughout the day,I had said before that my preferred method of communocation is email. I hope Theresa will truly get back to me. she can respond to the email I sent to her over 3 weeks back.
To date, Theresia has not emailed or contacted me... Instead of me begging to be Absa's customer think it's best I move my accounts as dreadful as it is but I have no choice., Bond account, Target save accounts, cheque account, insurance policies.. it's probably the reason they are not bothered to prioritize my query.
To date, Theresia has not emailed or contacted me... Instead of me begging to be Absa's customer think it's best I move my accounts as dreadful as it is but I have no choice., Bond account, Target save accounts, cheque account, insurance policies.. it's probably the reason they are not bothered to prioritize my query.
