ND
Nonhlanhla D

1 reviews | Active since Nov 2010

16 May 2017, 12:59

Truly has the worst service

<p>I have written a report before and got feedback from Nthabiseng, the solution provided has not fixed my problem to date! absa Technical Team has failed, Customer service has failed, Actionline has failed, I asked on their facebook page via inbox to whom can I escalate my matter; someone higher than actionline. I know it cannot be Maria but someone senior or should it be the ombudsman for distress? i know Absa has over a million customers but to be blatantly ignored like i do not matter as a customer, I app**** for a business account in March to date no account opened, cannot amend my online policy due to error, cannot apply for a loan online due to error, cannot load an Absa listed beneficiary due to error. I have dealt with Meagan Townsend, Theresia, and others. and not even one of them has ever rep**** to my emails after the usual standard response "apologies for the poor service we will investigate the matter". I am tired of your phonecalls of different people each asking what the problem is, as if it is a different problem each time,it still is the same problem dating back to March, my case reference was ********** . Such unprofessionalism, incompetence truly the worst bank. i may just be a number to you, but I'm sure there will be a bank that will value my business better. such agony I have never experieced blatant bad service, it is like no one is even trying.</p>

0
Replies (3)
Absa
Absa's reply16 May 2017, 15:46
Official

Theresa will get back to you

ND
Nonhlanhla D's update18 May 2017, 12:30
Reviewer Update

got a missed call on Tuesday, my business involves servicing customers throughout the day,I had said before that my preferred method of communocation is email. I hope Theresa will truly get back to me. she can respond to the email I sent to her over 3 weeks back.

ND
Nonhlanhla D's update24 May 2017, 11:22
Reviewer Update

To date, Theresia has not emailed or contacted me... Instead of me begging to be Absa's customer think it's best I move my accounts as dreadful as it is but I have no choice., Bond account, Target save accounts, cheque account, insurance policies.. it's probably the reason they are not bothered to prioritize my query.