Truly bad service from a 'leading' bank

Shocking service from the Borrowing department. Why is the Documents a requirement, in order to submit an online application, and then your call center and Assessors excuse for shockingly slow service is, outstanding documents. Even after I mailed it, and then followed up, and had to give the ticket number, still the application's status was, 'outstanding documents' . I feel sorry for the people answering the phones, because they have to listen to people complaining about lazy Assessors, who does not even bother letting you know, what is going on. What happened to good old Customer service? Stop treating people as just a number, and work on people s****s. Think for one second, I would estimate that 80% of people applying for a personal loan, is doing it to fix something important, so they might be going through a tough time, and this is the level of help you receive from a bank for the 'people'. . . . . Go and read your 'Overview' on your own website again. I wish i could give you a lower rating than 1 star!