Tried to close my account

I received an sms that you upgrading me to another bundle, the next day I went to do shopping only to be embarrassed that my card is declining, I went to an atm to try and withdraw to get a message that my card has a problem that I need to contact the branch. I called the call centre to be told there is a problem with the chip. My card is always in a safe place, I think this your way prompting clients to change the cards. I went to the branch today to try close the account and the teller told me, I need to pay 118 rands to close the account, this is ******ion at its best, I just want to close this account without paying absa more, this is day light *******, I have been banking with you for over 15 years and nothing good has come of it. Why do I meed to pay more to close the account? I am now convinced that you are glorified loan sharks. I have had enough with absa, it's high time, I part ways never to return again??