Tried to close a credit card account with ABSA.

We tried to close our bank accounts with ABSA for nearly 9 months. After reporting this on hellopeter we received a response and manage to close our cheque account. We were informed that we still have an active credit card account. We do not have any credit card in possession since 2013. We requested to send us the proof of this "alleged" credit card. Up to date we only received numerous phone calls. About 9 calls a day and our problem is still not resolved. We received a mail from Desmond Seruoe from officer collection division. The instruction is only an account number that we need to use to pay in an amount "bankcost" to close this account. We sent a mail back requesting an statement and the balance. Three days later no response. We received an e mail from ABSA contact card refrence number C-***7 that they will response in 24 hours up to date nothing. They attached information how to registrar for internet banking. Why, ABSA sent us notifications that they cancelled out internet banking? We don't have any accounts with ABSA. All we need is an up-to-date statement to pay the outstanding amount to finally get rid of ABSA for good. Your staff is not trained in any way to assist clients correctly. We been to the Cresta branch to get this closed without any success. Then your people are very easy to send rude messages but then you not doing your work. Ridiculous services.