Tried to cancel insurance policy

On the 29th of January 2016 I requested that my short term insurance policy be cancelled at the end of February 2016 as I found a much better deal with another insurer and to my surprise my account was debited by absa on the 28th Febuary 2016 because they say the vetting process was declined.<br> <br> I gave them a copy of the new policy on the 15th of February 2016 and they come back to me on the 26 February 2016 to tell me that the vetting was declined because my new insurer only covered me for 2.5 million for personal liability. So it took them 11 days to come to that decision. I gave them proof on the 26th of February 2016 that my new insurer had increased my personal liability.<br> <br> I was promised a refund on the 29th of Febuary 2016 and am still waiting for my refund. I was lead to believe that having an account with absa private bank means that you will receive excellent service but clearly I have received no service from absa private bank<br> <br> <br>