DB
Denys B
1 reviews | Active since Sept 2018
17 Feb 2022, 10:38
Trickery and dishonesty
WARNING to all ABSA clients - you are lead to believe that you have death cover on your credit card accounts - this is not the case as discovered recently.
So a 50 yr client is excluded from something they did not offer at the time and never informed him of but they don’t stipulate or explain this in their promotional material !
Now that a claim is due - all of a sudden there is no cover
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Absa's replyOfficial
17 Feb 2022, 14:02Dear Denys Botes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
Absa's reply17 Feb 2022, 14:02
Official
Dear Denys Botes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care