TRI Escalations' Customer Service SERIOUSLY LACKING

Absa's customer service is non-existent! An international transfer to my account went awry, and I have asked the bank to do an urgent trace for me - with no result a week later. A visit to my local branch was absolutely frustrating. Although friendly, the staff members could not assist, and they are not allowed to inquire on your behalf. I was given a phone number of someone at 'headquarters', whose only assistance was to give me an email address of the department where I could lodge a query. I did that - and received no acknowledgement of receipt. I then forwarded that mail (as a long shot) to the personal address of somebody who had assisted me in the past with another matter, and luckily for me, that lady responded. She deserves a raise!! However, she could also just forwarded my query to the same department that I got the email address of at the branch. The only difference was that I then at least received an acknowledgement receipt with a case number. Subsequent queries were not responded to. I am at my wits end as it seems impossible to reach a capable, helpful official at Absa!! Very, very frustrating...