Treats 80 year old with contempt

<p>Case Ref No. ********** - Customer : MR DANIEL JOHANNES BOSMAN</p> <p> </p> <p>The card of the above mentioned was ******. He immediately phoned to stop the card. He used the wrong terminology to describe his wife's card. He said "credit card, but his wife does not have one. The operator at "stop card" could see that, but instead of making him aware of the fact that she have no credit card (her debit card is linked to his account) the operator just said the card is stopped and gave him a reference number.</p> <p>Subsequently 37 000 was withdrawn by the *********.</p> <p>On a visit to the bank, the Absa Ballito bank manager in front of 2 witnesses said the pin number was changed. Now she is backtracking on it, and when I queried her on it, she became very rude, and said she does not care if I contact her superiors.</p> <p>The facts:</p> <p>1) The stop card operator was negligent, did not ask the right questions to the client, and did not stop the card.</p> <p>2) Absa phones the 80 year old at 7am in the morning while he is still sleeping and offers him 50% which he rejects, in his half awake state.</p> <p>3) They now have send him 2 letters stating they will not pay him nothing - this is bullying by the bank.</p> <p>4) The pin was changed, we have CCV footage showing the pin pad was covered by hand all the time while the pin was inserted. This brings suspect of a inside job where an insider helped the *********.</p> <p>5) The bank manager of Ballito branch herself said somebody will be without a job, before two witnesses, but now she is backtracking.</p> <p>6) The bank manager of the Ballito branch is also lying and backtracking on the rude way she spoke to me on the phone.</p> <p>7) The bank manager now claims she had her customer care manager listening in on the conversation, without my permission! off course they are now lying together.</p> <p> </p> <p>THIS IS ABSA BANK.</p> <p> </p> <p>We demand:</p> <p>1) Apology by the bank manager of Ballito, for her rude behaviour, and either lying, or allowing the other person to listen in</p> <p>2) Apology by the customer care manager at Ballito for either lying, or listening in without my permission.</p> <p>3) Full refund, due to the negligence of the Stop card operator.</p> <p>4) Apology to Mr. Bosman for bullying him.</p> <p> </p> <p>I am yet to receive any help on this matter. Absa are really making a name for themselves, or rather reinforcing their bad name.</p> <p> </p>