Treating pensioners terribly!!!

These guys are a waste of time, they have cruel employees working for them. Yet again unprofessional people and a terrible bank.

About 2 months ago my grandmother opened an account online as she has Parkinson's disease. I take care of her and her medical needs. She cannot get to a branch to open an account so I helped her do it online.

You guys even asked to scan her face in order to open the bank account. That is already a legal thing itself and if it wasn't not the correct person scanning their face then the app will not allow the account to open.

About 2 or 3 days later after opening the account the consultant asked to speak to her and she did. She told my grandmother to go to the branch with her ID. My grandmother cannot stand for too long or walk because of that disease it is of too much risk with her getting injured.

I then made that consultant aware of that and she said I must email her a certified copy of my grandmother's ID. I asked her which email address can I send it to. She then told me she will send those details via sms and she then rudely dropped the call after that without even saying bye.

Up until today there was no sms received with the details of the email to send the copy too.

I am now proceeding to SUE you guys with the permission of my grandmother as you guys now locked her bank account. I have Sufficient proof of that consultant that spoke to us and the way she treated us as though we were *******!

This is nonsense and we demand to be treated better than we were!

I am getting the lawyers involved including taking this to the media and the press!!