Treating Customers Like *******

I am disgusted at the pathetic service levels at Absa Vehicle and Asset finance call centre. I paid a lump sum into my avaf account on the 20th May, I then called in on the 22nd to advise them to please use the funds to settle my residual amount and then allocate the remaining funds to reduce my monthly payment. I was told this would take 2-3 working days. I called back on Thursday the 24th May and nothing had been done. I then called back on Saturday the 26th May I spoke to Chezlin and he said he can see the transaction was approved but still nothing has been done. I asked if I can be called back on Monday once it’s complete but Chezlin said he could only send me an email-which was never done. I called in today Tuesday the 29th May and spoke to Chanel She saw that it still wasn’t actioned but she was able to send me an email later confirming my residual was settled. But now I’m waiting to find out what my new installment will be so I call back and speak to Bridget at 16:26 and she just plainly said she can’t help me, I asked to speak to a manager and she just said there is nobody to help they all knocked off at 16:30 and there is both she can do I will have to call back again. Each time I get transferred to a different consultant I have to explain everything from scratch and confirm all my details again and again on the same call. What’s shocking is not a single person took accountability to sort this out, each time I’m told to just call back. No one ever came back to me. Treating customers fairly is definitely not a priority at Absa.