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ingriddenzin I

1 reviews | Active since Jul 2016

23 May 2015, 15:42

Treated like dirt when I came in to be re-FICA'ed

In response to a request from Absa to have my address details re-verified for FICA, I went to Absa Hyde Park this morning armed with a police certified affidavit by my wife, and a police certified utility bill. Our utility bills are in my wife's name, hence the need for the certified statement by my wife. <br> <br> I was first in the queue as I was at the bank at nine am sharp. First thing I noticed was the surly attitude of the staff at having been pulled out of their warm beds on a weekend morning.<br> <br> One is told (surlily) to take a seat and wait to be called to a counter. I produced all documents required, and was told, \Nah

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Replies (1)
Absa
Absa's reply25 May 2015, 13:33
Official
Hello gnarlsb,

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards


Daphne Le Grange

Group Customer Care

Absa Bank Ltd