Treated like a fool after 12 years of loyalty

<p>This is an email I sent to ABSA (unedited) </p> <p> </p> <p>"</p> <p>Good day</p> <p>Greetings to you</p> <p><br /> I just want to inquire about how the monthly premium for property insurance get calculated.</p> <p>My premium for the Property insurance is is R6967.98 per year. Based on the statement for my home loan I am paying R633.46 more than what I thought I would pay, based on the yearly premium.</p> <p><br />1. Is my monthly installment R1214.12 "</p> <p> </p> <p>And today when I mentioned that I am still waiting for an answer, I was politely informed that an email has already been sent with answers below is the copy of the email (unedited)</p> <p> </p> <p>"Good day<br /> <br />Please be advised that the annual premium for property insurance is R6967.98 and the monthly premium is R580.67 the was a system error in receiving your premium from the bond account on the 30th September when policy was activated.<br /> <br />1. Annual insurance premium of R6,967.98 indicate as debited from the bond account on 30/09/2016 but was not receipted on HOC policy<br /> <br />2. On 2016/10/01 the same amount is credited back to the bond but it is not by HOC as we never received it.<br /> <br />3. We only endorsed the policy to debit our annual premium on the 21/10/2016 and we received one premium from the bond of R 6967.98 on 22/10/2016"</p> <p> </p> <p>Clearly I am not very clever, because my next instalment (as reflected on my online baking) is still the same high amount, I had asked about... Telling me how much my montly installment is suppose to be, is quite pointless if you are still going to deduct more... I would have expected to see the correct amount reflected as the amount you are going to deduct from my account</p>