Treated like a ******** each and every month.

I have been a loyal absa customer for the past 6/7 years. All my accounts are through Absa and this will also include cheque, credit, loan and vehicle finance.

However the last few months Absa has treated me like a ******** when it comes to collecting the vehicle finance payments and loan payments - I have never missed a single payment on any credit facility, however each month when the debit date falls over a weekend or public holiday Absa tries to collect the payments the working day before and automatically assumes that I will have funds in my account, they have also sent me a message stating that they will collect my payments the 14th of December and I must ensure that funds are available assuming that I will have funds available - this is disgusting and it feels like Absa is scared I don’t pay them even though I have a nearly perfect payment history on all my credit facilities.

Further more I do get payed late the 24th of every month and therefore I have requested on all debit orders to be only deducted on the 25th of every month - Absa again treating me like a ******** deducts the payments early the 24th which results in a missed payment and reflects bad on my profile, I have requested that this be updated but still no success and every morning on the 24th I get notified that payments have not gone through.

The Client services received from Absa has slowly deteriorated over the past year and it is at the point of no return, almost feel like you have become a greedy bank and Im getting fed up to the point that I want to move everything over to a new bank and not giving Absa a cent further after referring the matter to the ombuds to rectify my payment profile.

I really do hope Absa takes this complaint serious as my credit history is taking a knock because Absa is scared I don’t pay them every month.