treated like a dog

I called them 3 weeks back for help, the opened a file for me c1972/1/2014 but im not getting any help Thandi Khanya keeps telling me why should he listen to me or be on my side! \Shocking"i asked them to move my file to someone else last week still nothing even today and know its a matter of life n death but still...... i am paying them for nothing! M really sad! #Mistreated. """