JW
JP W
1 reviews | Active since Apr 2016
01 Sept 2020, 08:38
Treated like a ******** by ABSA
Well done absa. I felt like a ******** yesterday when my credit card application was rejected because no one bothered to verify my identity. I will close my accounts, savings and bond with absa the minute I get back to South Africa. I have been stuck in Malawi for 6 months now. If you had bothered to call me like I requested, you could have had done better KYC and it would have been a different outcome. But ***** and risk made the call since it’s too risky so deal with me whilst I am in Malawi. . Still to today none called to verify me. So my business is not good enough for you after banking at Absa for 20 years.
Helpful (0)
Replies (1)0
Replies (1)Absa's replyOfficial
02 Sept 2020, 09:21Dear JP Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply02 Sept 2020, 09:21
Official
Dear JP Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
