JW
JP W

1 reviews | Active since Apr 2016

01 Sept 2020, 08:38

Treated like a ******** by ABSA

Well done absa. I felt like a ******** yesterday when my credit card application was rejected because no one bothered to verify my identity. I will close my accounts, savings and bond with absa the minute I get back to South Africa. I have been stuck in Malawi for 6 months now. If you had bothered to call me like I requested, you could have had done better KYC and it would have been a different outcome. But ***** and risk made the call since it’s too risky so deal with me whilst I am in Malawi. . Still to today none called to verify me. So my business is not good enough for you after banking at Absa for 20 years.

0
Replies (1)
Absa
Absa's reply02 Sept 2020, 09:21
Official
Dear JP Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards, Daphne Le Grange Group Customer Care