Treated like a creature from hell!!!!

<p>I have a credit card with ABSA Bank which expired and did not receive a replacement which was not a problem since I was still paying my account. Late last year ---I contacted the credit card division informing them that I have changed my account from a cheque to savings and that is where my credit card should be debited. In May 2017 ---I contacted the same division informing them that I realise that my account is not moving, a possibility that they are not deducting the account from the savings as supposed to. Spoke to the a call centre agent ( forgot his name ) to relate the story,promised to call me back to no avail. On the 29/06/2017---I got a message on my cell phone informin me that ABSA Credit card division has deducted money from my savings account, left me a contact no ********** 272 where I spoke to Lerato and I asked her how much was deducted from my account and why was I not informed. She told me that the bank deducted the money because I owe them.I made a request to Lerato that since all my money has been deducted and have nothing left for the following month transportation--she Lerato told me but there is a few rands available in my account to use. I then went to ABSA branch in Flora centre and spoke to the bank official,who phoned customer services and spoke to Salaminah who was also not helpful,before I knew it---I was transferred to another agent---the most rude person I have ever met in my life ( fortunately for her that I forgot to write her name down out of shock ) because of her rudeness. That coloured agent told me that NCA rule does not apply to ABSA and if I owe the bank money,they have all the right to go into my account and do as they please and that is not their problem in terms of how I feel about it.</p> <p>I then contacted the bank's complaints department at 0 ********** 414 with a reference number of ********** .</p> <p>Received a call from a lady from that section ---07/07/2017 to be informed that my case is being investigated.</p> <p>My plea to ABSA ---your call centres are your first line of contact ---they can either make you or break you and they have no right to be so rude to their client---nothing will **** them if they follow the rules and do so in a civilised and professional mannner irrespective that a client is owing them or not!!!!!</p> <p> </p> <p>Thank You. </p>