treat their loyal clients very badly

I have been a client with Absa since it started. About a month ago I was contacted by Absa to confirm that I was selling my house. I responded that I was but that I would take out my new home loan with Absa again as I am a loyal client - the lady who I spoke to said that Absa treated their loyal clients well and that Absa would try and beat my current interest rate I had with Absa on my new loan. I then found the home I wanted and app**** for a new home loan from Absa. When I received the quote I was shocked to see that they had given me a bad interest rate not even matching my old home loans rate. I contacted Absa and was told that they would see what they could do - their response was that they could not give me a better rate. I again contacted Absa and explained that I had never missed a payment on any of my accounts and that I was a loyal Absa client and had been with Absa since it had started. I spoke to a supervisor \Ruth"and was told that she would get back to me. Absa \""Ruth\"" didn't even bother to get back to me. BAD on you Absa to me you are the WORST bank. You treated me very badly!! Absa you DISAPPOINTED me. I hope you don't treat all your loyal clients like this!!"""