KH
Kyle H
1 reviews | Active since Nov 2022
17 Nov 2022, 09:26
Treachery & lack of morale fibre.
As I do not get a response from the Absa Complaint email: ***
I would like to complain about the experience and treatment I've received as a long standing - and supposedly private banker of Absa.
Credit Card
Attached is the screenshot of the app from before November, showing ZERO amount outstanding on the card. I use this to transfer the correct amount outstanding BECAUSE your statement system does not always send me a statement, the APP is the most reliable to getting an amount out.
You then "say" you have tried to contact me:
- The number you phone on comes up as spam and I do not trust it. - Your emails do not have a response mechansim so i cannot respond or call back. - When I do call I get put to a call centre agent that can barely understand English.
You then have the gaul to "journal" my account? With Zero consultation with myself? Instead the issue is down to your:
- *********** staffing on the call center - An App that doesnt work - A CRM system that does not always fire off a statement.
Private Banker
I was supposedly made a private banker by yourselves a month ago.
ZERO contact after with regards to deliver. and if it was phone calls it was again a number that is unrecognised and seen as spam. No SMS no EMAIL to arrange anything to setup or deliver of cards.
Irrespective, I would be seen now as a Private Banker? Is this how you treat one?
Absa in general
I've been a customer of Absa for atleast 15 years. In those 15 years I've not missed payments. I've got bonds, credit card etc.
When I asked for assistance on consolidating my bonds for a better approach - the answer was No.
When I do not make a payment on my card - your approach is "swift" and deadly.
What great customer service, what a great attitude to have with a client of 15 years.
lets see if any of you have the decency or respect to phone me and have a conversation that is not scripted, not robotic and actually human with some empathy & logic.
My number is here ***.
I await, expecting disappointment.
Helpful (0)
Replies (13)0
Replies (13)
Absa's replyOfficial
17 Nov 2022, 11:15Dear Kyle Harker
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***1.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply17 Nov 2022, 11:15
Official
Dear Kyle Harker
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***1.
Kind regards,
Group Customer Care
Rezona Louw
KH
Kyle H's updateReviewer Update
21 Nov 2022, 09:16I’ve had ZERO response from Absa still - case in point of the horrific service I’ve received above.
KH
Kyle H's update21 Nov 2022, 09:16
Reviewer Update
I’ve had ZERO response from Absa still - case in point of the horrific service I’ve received above.
Absa's replyOfficial
21 Nov 2022, 15:44Dear Kyle Harker
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply21 Nov 2022, 15:44
Official
Dear Kyle Harker
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
KH
Kyle H's updateReviewer Update
21 Nov 2022, 16:48There is still no resolution, this is not a response. You’ve completely ignored the issues raised.
Not resolved. Not happy. Disgusting.
Not resolved. Not happy. Disgusting.
KH
Kyle H's update21 Nov 2022, 16:48
Reviewer Update
There is still no resolution, this is not a response. You’ve completely ignored the issues raised.
Not resolved. Not happy. Disgusting.
Not resolved. Not happy. Disgusting.
Absa's replyOfficial
22 Nov 2022, 07:54Dear Kyle Harker
Thank you for your posting.
Please can you respond to our email with the matters that is not resolved.
Please can you respond to our email with the matters that is not resolved.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply22 Nov 2022, 07:54
Official
Dear Kyle Harker
Thank you for your posting.
Please can you respond to our email with the matters that is not resolved.
Please can you respond to our email with the matters that is not resolved.
Kind regards,
Group Customer Care
Rezona Louw
KH
Kyle H's updateReviewer Update
24 Nov 2022, 13:12I have responded back to the email with what is not resolved, and STILL NO RESPONSE AND STILL NO PHONE CALL AND STILL NO ACTUAL INTERACTION WITH A PERSON OF REPUTE THAT WILL ACTUALLY DEAL WITH THIS. Here is my email :
I do not accept this still, I’ve been a customer for 15 years plus, and there was one occasion where I missed payments on my card and ABSA locked my card which i accept. This has never happened. And i did not give consent.
I do not accept this still, I’ve been a customer for 15 years plus, and there was one occasion where I missed payments on my card and ABSA locked my card which i accept. This has never happened. And i did not give consent.
Also my other issues are still being ignored. Must i take this to the CEO? Do you want me to email directly to the top? I can?
- absa app as per evidence shows no payment due.
- no statements received
- I’ve had NO response to the delivery of my Private banking
- the way this has been handled has been pathetic, still no phone call with a human? Just responses like the below? Still no one actually calling me to say, we accept our issues, we are reimbursing you, we are dealing with these problems we value you as a customer for 15 years.
- Still have had no customer service
- Still have had no one actually answer me on my question around that absa is very quick to respond to a missed payment but when i want to consolidated my bond and work with Absa for better finances, they do not respond and are unwilling to help.
Do not accept the below.
Escalate this now.
KH
Kyle H's update24 Nov 2022, 13:12
Reviewer Update
I have responded back to the email with what is not resolved, and STILL NO RESPONSE AND STILL NO PHONE CALL AND STILL NO ACTUAL INTERACTION WITH A PERSON OF REPUTE THAT WILL ACTUALLY DEAL WITH THIS. Here is my email :
I do not accept this still, I’ve been a customer for 15 years plus, and there was one occasion where I missed payments on my card and ABSA locked my card which i accept. This has never happened. And i did not give consent.
I do not accept this still, I’ve been a customer for 15 years plus, and there was one occasion where I missed payments on my card and ABSA locked my card which i accept. This has never happened. And i did not give consent.
Also my other issues are still being ignored. Must i take this to the CEO? Do you want me to email directly to the top? I can?
- absa app as per evidence shows no payment due.
- no statements received
- I’ve had NO response to the delivery of my Private banking
- the way this has been handled has been pathetic, still no phone call with a human? Just responses like the below? Still no one actually calling me to say, we accept our issues, we are reimbursing you, we are dealing with these problems we value you as a customer for 15 years.
- Still have had no customer service
- Still have had no one actually answer me on my question around that absa is very quick to respond to a missed payment but when i want to consolidated my bond and work with Absa for better finances, they do not respond and are unwilling to help.
Do not accept the below.
Escalate this now.
Absa's replyOfficial
25 Nov 2022, 08:13Dear Kyle Harker
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply25 Nov 2022, 08:13
Official
Dear Kyle Harker
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
KH
Kyle H's updateReviewer Update
25 Nov 2022, 09:32I've responded. Absa is still not listening and is blatantly refusing to call me.
KH
Kyle H's update25 Nov 2022, 09:32
Reviewer Update
I've responded. Absa is still not listening and is blatantly refusing to call me.
Absa's replyOfficial
25 Nov 2022, 11:57Dear Kyle Harker
Thank you for your posting.
Kind regards,
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply25 Nov 2022, 11:57
Official
Dear Kyle Harker
Thank you for your posting.
Kind regards,
Kind regards,
Group Customer Care
Rezona Louw
KH
Kyle H's updateReviewer Update
30 Nov 2022, 12:40Further to this thread - I have received an email from the Social team that does not at all address my complaints. My response is below:
Thanks - however none of my complaints have been dealt with and I was not phoned 9am on Monday as agreed.
APP
You've not addressed the evidence I have shared of the APP not reflecting any payments owing or any update on the amounts. You've ignored that.I have further evidence of an issue with the app - attached screenshot today showing that I cannot download the statement for October or November, its not there.
This matter has not been addressed.
Credit Ledger
The same explanation has been given to me before, but you have not addressed that:- I was not consulted- there was no permission given by myself to do this.- that this is not what happened previously The card could've been locked and lodged as a missed payment, you do not have the right to automatically deduct funds off my account without my consent.
This matter is not addressed.
Private Banking
You have not addressed this still. I still do not have my card? I still do not have anyone that has actually responded to the email, which again I shared to you showing evidence of the SMS, the evidence of me emailing as instructed the courier email. I do not have the card. I have not been phoned. I have not been "onboarded" as a private banker.
This matter is not addressed.
My overall complaint around the customer service I have received, the manner in which this has been handled and the lack of ANYONE of any seniority in Absa actually contacting me to deal with this.
This matter is not addressed. Nothing of what I have complained about has been answered.
Unacceptable.
Thanks - however none of my complaints have been dealt with and I was not phoned 9am on Monday as agreed.
APP
You've not addressed the evidence I have shared of the APP not reflecting any payments owing or any update on the amounts. You've ignored that.I have further evidence of an issue with the app - attached screenshot today showing that I cannot download the statement for October or November, its not there.
This matter has not been addressed.
Credit Ledger
The same explanation has been given to me before, but you have not addressed that:- I was not consulted- there was no permission given by myself to do this.- that this is not what happened previously The card could've been locked and lodged as a missed payment, you do not have the right to automatically deduct funds off my account without my consent.
This matter is not addressed.
Private Banking
You have not addressed this still. I still do not have my card? I still do not have anyone that has actually responded to the email, which again I shared to you showing evidence of the SMS, the evidence of me emailing as instructed the courier email. I do not have the card. I have not been phoned. I have not been "onboarded" as a private banker.
This matter is not addressed.
My overall complaint around the customer service I have received, the manner in which this has been handled and the lack of ANYONE of any seniority in Absa actually contacting me to deal with this.
This matter is not addressed. Nothing of what I have complained about has been answered.
Unacceptable.
KH
Kyle H's update30 Nov 2022, 12:40
Reviewer Update
Further to this thread - I have received an email from the Social team that does not at all address my complaints. My response is below:
Thanks - however none of my complaints have been dealt with and I was not phoned 9am on Monday as agreed.
APP
You've not addressed the evidence I have shared of the APP not reflecting any payments owing or any update on the amounts. You've ignored that.I have further evidence of an issue with the app - attached screenshot today showing that I cannot download the statement for October or November, its not there.
This matter has not been addressed.
Credit Ledger
The same explanation has been given to me before, but you have not addressed that:- I was not consulted- there was no permission given by myself to do this.- that this is not what happened previously The card could've been locked and lodged as a missed payment, you do not have the right to automatically deduct funds off my account without my consent.
This matter is not addressed.
Private Banking
You have not addressed this still. I still do not have my card? I still do not have anyone that has actually responded to the email, which again I shared to you showing evidence of the SMS, the evidence of me emailing as instructed the courier email. I do not have the card. I have not been phoned. I have not been "onboarded" as a private banker.
This matter is not addressed.
My overall complaint around the customer service I have received, the manner in which this has been handled and the lack of ANYONE of any seniority in Absa actually contacting me to deal with this.
This matter is not addressed. Nothing of what I have complained about has been answered.
Unacceptable.
Thanks - however none of my complaints have been dealt with and I was not phoned 9am on Monday as agreed.
APP
You've not addressed the evidence I have shared of the APP not reflecting any payments owing or any update on the amounts. You've ignored that.I have further evidence of an issue with the app - attached screenshot today showing that I cannot download the statement for October or November, its not there.
This matter has not been addressed.
Credit Ledger
The same explanation has been given to me before, but you have not addressed that:- I was not consulted- there was no permission given by myself to do this.- that this is not what happened previously The card could've been locked and lodged as a missed payment, you do not have the right to automatically deduct funds off my account without my consent.
This matter is not addressed.
Private Banking
You have not addressed this still. I still do not have my card? I still do not have anyone that has actually responded to the email, which again I shared to you showing evidence of the SMS, the evidence of me emailing as instructed the courier email. I do not have the card. I have not been phoned. I have not been "onboarded" as a private banker.
This matter is not addressed.
My overall complaint around the customer service I have received, the manner in which this has been handled and the lack of ANYONE of any seniority in Absa actually contacting me to deal with this.
This matter is not addressed. Nothing of what I have complained about has been answered.
Unacceptable.
Absa's replyOfficial
30 Nov 2022, 14:02Dear Kyle Harker
Thank you for your posting.
Please refer to our email sent to your personal email address.
Our office will escalate your further concerns raised and provide you with feedback as soon as the investigation and concluded.
Please refer to our email sent to your personal email address.
Our office will escalate your further concerns raised and provide you with feedback as soon as the investigation and concluded.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply30 Nov 2022, 14:02
Official
Dear Kyle Harker
Thank you for your posting.
Please refer to our email sent to your personal email address.
Our office will escalate your further concerns raised and provide you with feedback as soon as the investigation and concluded.
Please refer to our email sent to your personal email address.
Our office will escalate your further concerns raised and provide you with feedback as soon as the investigation and concluded.
Kind regards,
Group Customer Care
Rezona Louw
KH
Kyle H's updateReviewer Update
30 Nov 2022, 14:07As I said here:
Further to this thread - I have received an email from the Social team that does not at all address my complaints.
So as I said - I did see the email. Case in point of not addressing my concerns.
Further to this thread - I have received an email from the Social team that does not at all address my complaints.
So as I said - I did see the email. Case in point of not addressing my concerns.
KH
Kyle H's update30 Nov 2022, 14:07
Reviewer Update
As I said here:
Further to this thread - I have received an email from the Social team that does not at all address my complaints.
So as I said - I did see the email. Case in point of not addressing my concerns.
Further to this thread - I have received an email from the Social team that does not at all address my complaints.
So as I said - I did see the email. Case in point of not addressing my concerns.
Absa's replyOfficial
30 Nov 2022, 16:17Dear Kyle Harker
Thank you for your posting.
Our office will escalate your further concerns raised and provide you with feedback as soon as the investigation and concluded.
Our office will escalate your further concerns raised and provide you with feedback as soon as the investigation and concluded.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply30 Nov 2022, 16:17
Official
Dear Kyle Harker
Thank you for your posting.
Our office will escalate your further concerns raised and provide you with feedback as soon as the investigation and concluded.
Our office will escalate your further concerns raised and provide you with feedback as soon as the investigation and concluded.
Kind regards,
Group Customer Care
Rezona Louw