1 reviews | Active since Jun 2017

19 Jun 2017, 06:24

Travelers beware!

<p>I have been in Vietnam for 4.5 months now.</p> <p>My Credit card has stopped working 3 times. </p> <p>It's been easy enough to unblock it in the past...</p> <p>This time around it's been 2 months.</p> <p>Can't use an ATM</p> <p>Can't do online transactions</p> <p>Spent more than R2000 on calls to ABSA.</p> <p>I can't begin to explain the frustration.... numerous calls and promises, and then just nothing. Phone cuts out or money runs out, have to start from the beginning.</p> <p> </p> <p>Got in touch with a complaints officer, I thought "At last" this is ging to be resolved. After 2 weeks she has started ignoring my emails and calls. When I call her directly she claims she hasn't been receiving my emails. She called my Dad in South Africa to explain to him that ABSA isn't at fault but Vietnam. Why call him and not me, she has called me before... It's all very unprofessional.</p> <p> </p> <p>Other South Africans here also have trouble with Absa, but at least there cards work, sometimes.</p> <p> </p> <p>I have to buy a plane ticket now but I can't... It's a severely frustrating situation to be in.</p> <p> </p> <p>I'm making use of Western Union (at a cost) to get access to funds in the meantime... Need to buy a ticket online using my card though.</p> <p> </p> <p>Pleeaasseeeee help me ABSA.</p> <p> </p> <p> </p> <p> </p>

0
Replies (6)
Absa
Absa's reply19 Jun 2017, 08:44
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please be advised that I have escalated this matter to Gavin Pillay to assist, he is Kim's Team Leader.

Regards

Claudette

Best regards,

Absa
Absa's reply19 Jun 2017, 08:52
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please be advised that I have escalated this matter to Gavin Pillay to assist, he is Kim's Team Leader.

Regards

Claudette

Best regards,

Absa
Absa's reply19 Jun 2017, 08:52
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please be advised that I have escalated this matter to Gavin Pillay to assist, he is Kim's Team Leader.

Regards

Claudette

Best regards,

's update26 Jun 2017, 07:07
Reviewer Update

I've been informed that the matter has been escalated a week ago. Not a word since. Can't say I'm surprised.

Please Absa. Help me. Please

's update29 Jun 2017, 10:07
Reviewer Update

Anybody there?

Absa
Absa's reply29 Jun 2017, 10:51
Official

Dear Customer

Thank you for the response.

I do apologise that you were not contacted as I requested.

I have logged a new complaint and will deal with the matter for you, feedback will be provided once the matter is resolved.

Regards

Claudette

Best regards,