1 reviews | Active since Mar 2015
TRANSFERRED FUNDS NOT AVAILABLE - EMBARRASSED AT RESTAURANT
On the 24th of December I transferred some funds to my Absa credit card after receiving numerous sms's that my account is overdrawn. The amount of R368 reflected immediately. The funds available was supposed to be used for our Christmas lunch at Silverstar Casino's one restaurant.
When I tried to transfer the available funds to my Savings account to use my debit card, I got a message that "Account is overline". *** does this mean - OH after using Google, I found out that the funds take 24hours to reflect. Well well, with a red face after having a brilliant lunch, I had to tell the waiter and restaurant manager that I am unable to pay for the lunch - and even showed them the message on my Online Banking on my phone. What an embarrassment!! Not that ABSA gives a **** about this!!
Till this time, 16h52 on the 26th of December 2017, my funds are still not available, not even the debit order amount for my Credit Card. Really!! And ABSA expects to keep its customers.
For many years I have had my accounts with ABSA, but it seems that I will be moving to Capitec in due time. This is **** service, as I have never ever had a problem with funds when transferred from one account to the other.
ABSA can contact me on my mobile to resolve this problem, and if not, I will contact the highest possible ABSA management member and shove my account up his/her ****.
This is BULL****!! Thank you for an embarrassed face at a "Larney" restaurant with my family whom now thinks I am a piece of **** for the whole situation.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
To: ***
Cc: Lewis, Claudette: Absa <***>
Subject: Absa Card: ***
Dear Miss Brandt
We refer to the complaint received with regards to the payment not updated on the account status.
As we could not get hold of you telephonically, we would like to provide feedback in writing;
Firstly please accept our sincere apology for the inconvenience caused in this regard.
Kindly note that the account was over limit and due to the payment made on a Sunday and the next 2 days being public holidays, no Bank systems was running. Batch runs will not take place on public holidays and Sunday’s.
The system and payment will be updated tonight after night processing. Should the account not be over limit, the payment would have been available to use.
We truly understand the frustration and would like to have the payment invoice for the lunch, to see if we can compensate you in any way.
Awaiting your soonest response.
Kind regards
Isobel Paulsen | Case Manager | Customer Care: Complaints Resolution Suite I RBB
Tel +27 (0)11 *** | Email ***
Absa Pretoria Campus, Building A, 337 Petroleum street, Waltloo | Pretoria | South Africa | 0184
Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions – in the right way
To: ***
Cc: Lewis, Claudette: Absa <***>
Subject: Absa Card: ***
Dear Miss Brandt
We refer to the complaint received with regards to the payment not updated on the account status.
As we could not get hold of you telephonically, we would like to provide feedback in writing;
Firstly please accept our sincere apology for the inconvenience caused in this regard.
Kindly note that the account was over limit and due to the payment made on a Sunday and the next 2 days being public holidays, no Bank systems was running. Batch runs will not take place on public holidays and Sunday’s.
The system and payment will be updated tonight after night processing. Should the account not be over limit, the payment would have been available to use.
We truly understand the frustration and would like to have the payment invoice for the lunch, to see if we can compensate you in any way.
Awaiting your soonest response.
Kind regards
Isobel Paulsen | Case Manager | Customer Care: Complaints Resolution Suite I RBB
Tel +27 (0)11 *** | Email ***
Absa Pretoria Campus, Building A, 337 Petroleum street, Waltloo | Pretoria | South Africa | 0184
Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions – in the right way