Transfer Transfer Cant Help you

I require a simple thing from absa. I need to find out if a debit order I app**** for with the help of someone from absa has been successfully loaded onto my account.<br> <br> This however is to much for absa to give me. I phone the General Enquiries line(***) and spoke to a lady. She said she can't help me but will transfer me to a person that can. After waiting a minute or two on the line another person said she can't help me but can transfer me to the correct person. She did this and the next persons said she cant help me without a student number(this has to do with a debit order not my student loan).<br> <br> So in the end after being transfer 3 times I still do not know if my debit order will go down. I have been with absa since I was a child and since working with the student bureau in Potchefstoom for the last few years I have come to the conclusion that I would of changed banks if I did not have a student loan with absa. <br> All I want to know is if a debit order has been setup on my account for the 20th of June 2015.<br> <br>