transfer not carried out on internet banking

on the 26th of november I transferred money form my account. About one month later, when checking accounts and statements I could not find any trace of this transfer...<br> I contacted ABSA by email and received a reply many days later just referring me to a phone number.....no answer to my question.<br> I contacted this phone number and after a long wait an long discussion I found-out that there seems to be a \FICA problem"and they told me to call another number...FICA department..... now I listen to the silly music"