transactions

Good MorningI am not going to wait 7 days for ABSA to sort out this problem.If it is not sort out today 7 march 2025. I will go to social media platforms and media.Previous reference numberC ***5C ***7Proof of attached Really i don't understand ABSA .I am trying to send 2500.00 to Standardbank on 6 March 2025.a. 1st absa say there is Tech problem transaction can not be finalized and cancelled or pending.b. On statement one transaction of the 3 transactions i tried on , because of above reasons ABSA said same transaction went through BUT NOW STANDARD BANK CLIENT SAY SHE DIDN'T RECEIVE IT.c. R40.00 for immediate payment was deducted.God knows ABSA must really start looking at their systems.Regards Blessings

I send all proof to ABSA and they tell me I must wait ntill next week. Wow. Service is terrible.... Their system needs to be updated ASAP

Good Morning
I am Zareth Ciska Geyser *** Account ***
I am not going to wait 5- 7 days for ABSA to sort out this problem. Not the clients fault if ABSA contianly have technical problems. If it is not sort out today 7 march 2025. I will go to social media platforms and media.
Previous reference numberC ***5C ***7 C ***3


Proof of attached Really i don't understand ABSA .I am trying to send 2500.00 to Standardbank on 6 March 2025.a. 1st absa say there is Tech problem transaction can not be finalized and cancelled or pending.b. On statement one transaction of the 3 transactions i tried on , because of above reasons ABSA said same transaction went through BUT NOW STANDARD BANK CLIENT SAY SHE DIDN'T RECEIVE IT. c. I have this morning 7 March a conversation with Shadi at client services . She confirm that the payment shows as immediate payment to STANDARDBANK BUT BECAUSE OF TECHNICAL PROBLEMS IT WILL MAYBE GO THROUGH AS NORMAL PAYMENT.....POINT IS THE PAYMENT IS NO WHERE TO FIND. c. R40.00 for immediate payment was deducted.
God knows ABSA must really start looking at their systems.
Regards Blessings

Good Morning Rezona
Reference number C***8Hope you have a goodday.I AM SO DISAPPOINTED IN ABSA BANK. I WANT TO CRY...........ON FRIDAY THE 7 MARCH 2025 I WAS PROMISED THAT THE MISSING MONEY THAT WAS SEND TO STANDARD BANK WILL BE REFUNDED BACK INTO MY ACCOUNT.BEST PART IT WAS NOT EVEN MY FAULT. I, DONE AN EFT (IMMEDIATEDLY PAYMENT) ON 6 MARCH 2025 TO STANDARD BANK. DURING THE TRANSACTION ABSA BANK KEEP ON SAYING THERE ARE TECHNICAL PROBLEM AND I MUST RETRY. I DID IT 3 TIMES.ACCORDING TO BANKSTATEMENT THE MONEY WENT THROUGH BUT IF YOU LOOK AT MY BENIFICIARS STATUS IN MY ABSA ACCOUNT THE FUNDS DID NOT WENT OUT.THE BENIFICIAR DID NOT RECEVIED THE FUNDS.I SEND MANY TIMES FUNDS TO THAT SPECIFICT BENIFICIAR BUT THE PROBLEM START BECAUSE ABSA HAVE TECHNICAL PROBLEMS AND NOW MY FUNDS ARE MISSING)
ABSA TEHNICAL PROBLEMS ARE NOT CLIENTS PROBLEM. IF THEIR INTERN IT PEOPLE CAN'T SORT IT OUT. PLEASE GET AN EXTRENAL SPECIALIST.

BELOW THE MAIL I RECEVED FROM REZONA LOUW, BANK STATMENT AND MY BENIFICIARS SCREENSHOT OF MY ACCOUNT.
ZARETH CISKA GEYSER***


Good day Zareth Geyser

We refer to your complaint posted on Hellopeter as well as our telephone conversation.

Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.

For any future correspondence regarding your complaint, please quote the following complaint reference number C-***8.

The matter was referred to our missing payments department for investigation and feedback.

Our office received confirmation that they trace the funds and are in the process to reverse the payment back into your account.

We will follow up with you on Monday 10 March 2025 to confirm if the payment has been received.

We extend our sincere apology for any inconvenience caused.

Trust the above is in order.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL


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