Hellopeter
Share Your Experience
dM
dudley M

1 reviews | Active since Aug 2013

03 Jan 2020, 07:47

Transactional ***** - 21 days later for a 24/7 service and NO response from Bank

On 28 Nov transactional ***** was done on my ABSA account (ABSA-FNB). ON 13 Dec transactional ***** was done on my ABSA account (ABSA-ABSA). As this was 2 x 50% payments I only discovered it on 13 December 2019. I reported it immediately and spent a long time on the phone, obtaining documents and getting reference numbers. The total was 26k. To date I have not received a single call from Transactional ***** division. I now have 6 reference numbers from the ***** division - 2 for the ABSA-FNB ***** and not a peep from ABSA. As a private banking client I find this extremely bad service but am grateful that my personal banker has intervened, but has gotten no further than what I have. The banks are covered for this, and yet here we are - 03 January 2020 and not a single thing has been communicated to me, The funds were for a vacation, the travel agents holding my booking to 7 Jan 2020, but ABSA has yet to come to the party and refund the money. Is this what they offer their private banking clients ??

0
Replies (3)
Absa
Absa's reply03 Jan 2020, 12:02
Official
 
Dear  Dudley 
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . 
 
I look forward to being of service to you  
 
Daphne Le Grange
dM
dudley M's update14 Jan 2020, 07:06
Reviewer Update
Update 14/01/2020. No call from Daphne (as per above) instead a mail saying that the forensic audit would be completed 13/01/2020. Got a call yesterday from ABSA saying that nothing - yip NADA - has been done as FNB have not responded to ABSA. Huh !!! A month. And to make things worse - no response to the ABSA-ABSA leg of the 1 transaction. This is truly a joke, unfortunately the joke is on me as I am the one without the money. 2 Transactional ***** departments 24/7 (supposed to be) and have don nothing, NADA, ZIPPO since this was reported on 13/12/2019. Really baaaad business practice
dM
dudley M's update15 Jan 2020, 08:13
Reviewer Update
So here is the outcome of this saga : ABSA accept no liability and are able to make a 1k payment to me (balance left in the ABSA-ABSA ***** account). That's that. I have reported this to the Ombudsman and will take it further from there, but to say that this attitude is really bad. Why was I not told this when I reported it, that if they cannot recover funds from the account - bad luck. The ***** was legitimate, and not me paying for an "inheritance payout" - and the banks are not covered for that... Readers, this is ABSA's attitude, check with your bank what their policy is.