CM
Carine M
1 reviews | Active since May 2013
02 Nov 2021, 08:59
Transaction was unsucseflul and monies not reversed automatically as per ATM
Good day , On Sunday I made a withdrawal of R 2500 from Absa McIntyre Parow. This is an ongoing problem . I am a Standard Bank client and withdrew money from an Absa ATM. An amount of R 2500. The transaction was unsuccessful and the transaction was not automatically reversed. I have logged a complaint with SBSA and Absa today because of this bad ATM custodian situation. Our monies was not reversed. Please be so kind and investigate with the custodian services. My ref number at Standard Bank is ***. Time of withdrawal was 11:06:15 am on 31 October 2021. Absa ATM number 09282. Sequence 004442. Thank you.
Helpful (0)
Replies (3)0
Replies (3)CM
| Kind regards
Carine M's updateReviewer Update
04 Nov 2021, 15:07Petersen, Clint C <***>
To:***
Wed, Nov 3 at 4:23 PM
Good afternoon Mr Magermann
I refer to your complaint you posted on the Hello Peter website and would like to apologise for the delay in responding to this matter.
I have viewed your profile and see that a query was logged yesterday for the issue of not receiving the funds at the ABSA ATM. Our saswitch department will now liaise with ABSA bank for them to view their records and with regards to the withdrawal.
ABSA will provide feedback to our Saswitch department and they will make contact with you to provide feedback on the matter.
I do apologise for any inconvenience the matter has caused you but they will be reliant on feedback from ABSA as this was a ABSA machine and Standard bank cannot view their systems.
I trust this response is in order.
| Kind regards
CM
Carine M's update04 Nov 2021, 15:07
Reviewer Update
Petersen, Clint C <***>
To:***
Wed, Nov 3 at 4:23 PM
Good afternoon Mr Magermann
I refer to your complaint you posted on the Hello Peter website and would like to apologise for the delay in responding to this matter.
I have viewed your profile and see that a query was logged yesterday for the issue of not receiving the funds at the ABSA ATM. Our saswitch department will now liaise with ABSA bank for them to view their records and with regards to the withdrawal.
ABSA will provide feedback to our Saswitch department and they will make contact with you to provide feedback on the matter.
I do apologise for any inconvenience the matter has caused you but they will be reliant on feedback from ABSA as this was a ABSA machine and Standard bank cannot view their systems.
I trust this response is in order.
| Kind regards
CM
Carine M's updateReviewer Update
04 Nov 2021, 15:09Dear Absa
Please be so kind and advise as to when the reversal will be processes ? Our monies was not reversed. Please be so kind and investigate with the custodian services. My ref number at Standard Bank is **********. Time of withdrawal was 11:06:15 am on 31 October 2021. Absa ATM number 09282. Sequence 004442 . This was your ATM machine. Saswitch did send you correspondence in the regard.
Thank you.
Please be so kind and advise as to when the reversal will be processes ? Our monies was not reversed. Please be so kind and investigate with the custodian services. My ref number at Standard Bank is **********. Time of withdrawal was 11:06:15 am on 31 October 2021. Absa ATM number 09282. Sequence 004442 . This was your ATM machine. Saswitch did send you correspondence in the regard.
Thank you.
CM
Carine M's update04 Nov 2021, 15:09
Reviewer Update
Dear Absa
Please be so kind and advise as to when the reversal will be processes ? Our monies was not reversed. Please be so kind and investigate with the custodian services. My ref number at Standard Bank is **********. Time of withdrawal was 11:06:15 am on 31 October 2021. Absa ATM number 09282. Sequence 004442 . This was your ATM machine. Saswitch did send you correspondence in the regard.
Thank you.
Please be so kind and advise as to when the reversal will be processes ? Our monies was not reversed. Please be so kind and investigate with the custodian services. My ref number at Standard Bank is **********. Time of withdrawal was 11:06:15 am on 31 October 2021. Absa ATM number 09282. Sequence 004442 . This was your ATM machine. Saswitch did send you correspondence in the regard.
Thank you.
Absa's replyOfficial
04 Nov 2021, 16:03Dear Customer
The process is your bank Standard bank will have to make a follow up with Absa, they know the process
The process is your bank Standard bank will have to make a follow up with Absa, they know the process
Absa's reply04 Nov 2021, 16:03
Official
Dear Customer
The process is your bank Standard bank will have to make a follow up with Absa, they know the process
The process is your bank Standard bank will have to make a follow up with Absa, they know the process