Transaction made without my permission

On the 18 of January ABSA just decided without my pemission to take money out of my Savings account. I could not pay the credit card because I was still waiting for a payment to clear. The problem is that the money in the saving account was not my money to pay you. My daughter does not have a bank account and my brother asked to use my saving account for her school fees. Money disappeared from the account and I was accused of taking it. This caused a major family feud. I want that transaction of R1121 on the 18 of January reversed, I I don't want to hear you excuses that it cannot be done. Kedibone Mabuse refused to let me talk to a manager and was not very helpful at all.

2nd Compalint. Futhermore I lost my credit card on the 18 of Feb 2020 and you took 11 day to get a working credit card to me. Although I picked up my card at Absa Bracken City on the 28 of Feb the card was never activated and the pin was not changed after 2 attemps leaving me 2 weekends without card. Your person at inquires did not where a name badge so I cannot tell you her name. I could not put in petrol or buy food leaving me stranded and begging other to borrow mw cash. The service at Absa is terrible an seem to be getting worse. Time for a new saving account so you cannot touch my daughter money as you see fit.