Transaction fees problem

My Absa banking account *** is with the Heerengrach branch. In November 2015 I went to the Claremont branch and explained my situation to the Manager. I told her that I was unfairly dismissed and that I am busy with the CCMA to get me back in my job. I further explained that I'm busy with sorting out my stop orders and that they must please give me time because I cant close my account as my civil pension is monthly deposited in that account. It takes time for the Dept of Finance to make arrangements to pay my pension in another account. The manager at the Claremont Branch assured me that she will contact the Heerengracht branch and explained my financial position to them and that they will contact me in due course. The never contacted me and since November they deducted R3 000.00 for transaction fees which I cant afford. My monthly pension is R8 500.00, how can they deducted R1 500.00 for transaction fees. I asked them to please give me time to sort out my pension with the Dept of Finance so that I can close the current ABSA account, but they did nothing. Please help me, I cant survive. Johann Nefdt [Email Removed]