Train your staff

<p>I wanted to give my daughter money to spend while on honeymoon as a wedding gift and decided that a prepaid debit card would be ideal. I went to the customer services at the Centurion branch. The lady that helped told me it is an old discontinued product. When I showed her that the product is still on the web site, she disappeared to go and find out. After waiting a long time she referred me to the consultants. The consultant that assisted me, haven’t got a clue of the product either and made a phone call that took very long to find out. After a long struggle the prepaid account was eventually created. She suggested that the notifications be send to my daughter’s number. When I realise that my daughter would also get a sms when I put money in the account I asked her to rather change it to my number. She said she would, but when I loaded money yesterday, my daughter contacted me, to ask why she is getting this sms. So much for surprising her on her wedding day.</p>