Tracking a new ABSA bank card is not an easy task.

I ordered a new bank card through the app to be delivered to my door...

A few days later I received a sms telling me DSV will be in contact with me shortly.

5 Days later I call DSV Witbank and then DSTV head office asking them what is the hold up, but both told me they do not have my card to be delivered on their system.

I then walked into the ABSA branch, asking them what is going on, they told me the card is issued but with DSV. I requested a ref number/tracking number but they are not able to provide it. I was told it I wait till the next week it will be at the branch (therefore I need to come to the branch again...) They can provide me with a name less one but I will be charged double.

After contacting my banker, I was told they cant provide me with anything, If I wait another 2 working days and it is still not delivered they will order again, and she will reverse the double charge on my account.

Therefore I am without a card for at least another 2-7 working days.

This is so disappointing...I was alos told now if I contact my banker it would have been easier than order online...

Everywhere they tell you self service is good,,, and that they have self service options but now Im told this is the slower assistance....

How disappointing.