Totally upset with Absa Credit Card Service

I am so upset with Absa Credit card department. My card is expired I have paid up this credit card but did not know that it still accumulates charges. I received a call on Sat 30/06/19 from Crystal at Aragroup she advised that she was calling on behalf of Absa and I needed to pay a balance of R170. I asked her why wasn’t the account closed after it was free she told me I need to send an email with proof of payment of the 170 requesting for immediate closer to her. I paid this amount and I have been emailing her from Monday 01/07/19 to date no response. I called in Absa credit card today to be told that they have received the 170 but I have a balance of 51.12 that’s due from all the charges after my payment. They have no record of Crystal calling me…..What the HELL is this?

Every time I pay, there are more charges. Now I am told i need to pay and call in the same time! What in case I deposit after your operating hours I can only call the next day so I get charged again???? From Sunday to today 51.12 charges this is ridicules urll are robbing us. *** needs to pay for this I did my part she needed to do her job!!!! I am at work and cannot talk however my husband is available to speak on my behalf

Totally upset with Absa Service J Naicker